Ontario Continuing Education

For the Ontario Colleges of Applied Arts and Technology

In 1993, Metro colleges chose CCI Research to lead them in the development and implementation of an Ontario Continuing Education (CE) Provincial survey project. Up until this point, there had been no tool in place to obtain information, monitor, and improve the performance of Continuing Education programs in the colleges. Since implementation in Fall of 1996, this student satisfaction survey collects data from 200,000 part-time college students every two years. These processes have been the model for colleges throughout the province of Ontario including the Key Performance Indicator (KPI) project.

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Implementation Guidelines
This document provides practical guidelines for Ontario colleges, describing the process for province-wide surveying of students in Continuing Education programs. This document also provides a prototype for similar collaborative customer or employee satisfaction research between institutions at provincial or regional levels.
CE Provincial Survey Highlights
Results from a comprehensive survey which was administered to Continuing Education students in 23 community colleges in Ontario. This co-operative survey provides a solid body of information about these students.

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